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Why can't I make any international calls?

Why can't I make any international calls?

The first thing you should check is the status on your account listed on the top of the page in your Online Account. If the account is in "Suspend" status, you will not be able to make international calls. If your account status is "Active" and does not have an outstanding balance due, you should be able to make international calls if you enabled international calls on your Online Account. It may take up to 24 hours for international calling to be enabled.
You should also verify that you dialled the call correctly. If you are calling internationally, you should dial "00" + Country Code prior to dialling the number. Please keep in mind that due to the routing and/or distance of International calls, some customers may have to wait before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call.
If you are in active status, you dialled correctly, you enabled international calls more than 24 hours ago, and you still can't make international calls, please contact the Customer Care Center. Please Contact Us.
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Terms and conditions: Vonage® and Vonage The Broadband Phone Company® are registered trademarks of Vonage Marketing LLC.

©2011 Vonage Marketing LLC. All Rights Reserved. 1Applies to UK landline numbers starting with 01, 02 and 03. Calls to geographic landline numbers in our international call plans are unlimited and do not include calls to mobiles unless specified. Calls are billed on a per second increment and international calls are subject to a 60-second minimum. Fair usage policy applies. Broadband required. Minimum set up fee of £18.98 applies. View our full terms of service here.

*Based on an online survey between 07/04/2011 and 09/05/2011.