
Why can't I make any international calls?
Why can't I make any international calls?
Why can't I make any international calls?
The first thing you should check is the status on your account listed on the top of the page in your Online Account. If the account is in "Suspend" status, you will not be able to make international calls. If your account status is "Active" and does not have an outstanding balance due, you should be able to make international calls if you enabled international calls on your Online Account. It may take up to 24 hours for international calling to be enabled.
You should also verify that you dialled the call correctly. If you are calling internationally, you should dial "00" + Country Code prior to dialling the number. Please keep in mind that due to the routing and/or distance of International calls, some customers may have to wait before you hear the phone ringing. Give it a full 60 seconds before you hang up an international call.
If you are in active status, you dialled correctly, you enabled international calls more than 24 hours ago, and you still can't make international calls, please contact the Customer Care Center. Please
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