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Port or transfer your phone number to Vonage
Port or transfer your phone number to Vonage
Does Vonage charge me to port my number?
No, but you may be subject to some charges from your existing supplier.
What steps do I need to take to transfer my number to Vonage?
You are able to retain your current provider's number and transfer it to your Vonage account by logging into your Online Account and click on Add-ons.
Click Move my number to Vonage and then follow the onscreen instructions.
We should be able to complete the number port and email you confirmation of this. There are some instances in which porting your number to your Vonage account is not possible. In this eventuality, Vonage will contact you as soon as the issue arises to inform you of this.
How long will it take to transfer my number to Vonage?
The number transfer process takes a minimum of 10 days from the time you complete the necessary online details.
Vonage will keep you informed of the transfer process via email along the way.
Do I need to cancel my old telephone service if I am transferring my phone number to Vonage?
If you decide to port in your number DO NOT cancel your service with your current telephone service provider, as they will cancel your line and you will lose your number. The disconnection will take place when your phone number is transferred to Vonage.
Number Transfer and ADSL
Cable Provider
If you are transferring your number from a cable provider, such as Virgin Media, you may experience a minimal disruption to your telephone service. The line from which you are porting your number will be ceased as part of the port process. There should not be any disruption to your broadband service.
Non Cable Provider
If you want to transfer a number from a non-cable company line such as BT then decide which of the following most reflects your telephone line and broadband setup.
- Primary or only line with ADSL broadband supported by it.
- Secondary line with no ADSL broadband supported by it.
- Secondary line with ADSL broadband supported by it.
Instructions for transferring a number from a non-cable provider are listed here: Important Number Transfer Information.
Number Transfer Availability
There are some instances in which porting your number to your Vonage account is not possible. In this eventuality, Vonage will contact you as soon as the issue arises to inform you of this.
Important Port Out Instructions
If you decide that you wish to port your number away from Vonage you must approach your new supplier and complete the required Letter of Authority (LOA) within 90 days of closing your Vonage account.
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