Voicemail Plus Basics

Accessing Voicemail for the First Time

1. Access your voicemail account. Read about the different ways to access voicemail here.
2. Enter the temporary PIN received in the Vonage welcome/confirmation e-mail.
3. Enter a new PIN.
   NOTE: Your PIN must be between 4 -15 digits in length.
4. Enter the new PIN a second time to confirm.
5. To accept the new PIN press the Pound # key. To reject and start again press the Star * key.
6. Record a name announcement.
7. To accept the new name announcement press the Pound # key. To reject and start again press the Star * key.
8. Record a personal greeting.
   NOTE: Your voicemail greeting may be up to 60 seconds long.
9. To accept the new name greeting press the Pound # key. To reject and start again press the Star * key.

Accessing Voicemail

1. Dialing *123 Note: Works only when dialing from a Vonage line.
2. Dialing your mailbox number directly. NOTE: The mailbox number is the Vonage line number.
3. Dialing a Vonage Local Access Number.

1. Dial *123.
2. Enter the PIN.
3. Follow the instructions in Listening to Messages.

1. Dial *123.
2. When prompted for the PIN, press *.
3. 3.Voicemail prompts for a mailbox number. NOTE: The mailbox number is the full telephone number you want to check messages for. This is generally an eleven-digit number. Refer to Table 1 below for examples of various mailbox numbers.
4. Voicemail prompts for the mailbox PIN.
5. Follow the instructions in Listening to Messages.

1. Dial the 11-digit Vonage line you want to check messages for.
2. Press the * key when voicemail picks up.
3. Enter your PIN.
4. Follow the instructions in Listening to Messages.
   
   NOTE: The voice line number may be a toll call from the line placing the call. If the number is determined to be a toll call you may wish to use a Vonage Local Access Number.

1. Using your web browser go to www.vonage.ca.
2. Click the Features link.
3. On the Features page click the Voicemail Plus link.
4. On the right side of the Voicemail Plus page under the Check your Voicemail 3 Ways section, Click the Select a country drop-down list and select the country you are calling from. Refer to Figure 1.
5. The Select an area code drop-down list is populated with available area codes for the country selected. Click an area code off the Select an area code list to find the Local Access Number (if one is available).

Listening To Messages

1. After a valid PIN is entered, the Voicemail Plus Main Menu options are announced. Press 1 to listen to messages.
2. Once you have chosen to listen to messages you may be prompted to do any of the following options:
   
   
   • Press 1 to Listen to New Messages.
     New messages are messages you have not saved or deleted over the automated phone message retrieval system. These messages are stored in the Inbox folder.
   • Press 2 to Listen to Saved Messages.
     This allows you to listen to the messages you have previously listened to and saved. These messages are stored in the Saved Messages folder.
   • Press 3 to Listen to Deleted Messages.
     Deleted messages are not deleted immediately, and can be recovered for up to 24 hours from the moment they are originally deleted. These messages are stored in the Deleted Messages folder until they are permanently deleted.
   • Press 0 for Help.
     Help describes the prompt functionality in detail.
     
     
   NOTE: The Listen to Messages menu prompts vary depending on the status of your voicemail messages. For example, if you choose to listen to your messages and you have new messages, but no saved or deleted messages, you will only be prompted to press 1 to listen to new messages, or press 0 to access Help.

Checking Messages Using your Online Account

1. Log in to your Online Account.
2. Click the Voicemail link. The Voicemail page in Figure 2 is displayed.
   
   Figure 2 — Voicemail Page
3. If you have multiple Vonage lines, select the line you wish to check messages for from the Current Phone Number drop-down list. By default the folder view is set to Inbox.
   NOTE: By using the Folder drop-down list, the Online Account Voicemail page can display the contents of the Online Account Inbox or the Online Account Trash folder. The Inbox within Online Account displays messages presently stored in both the Inbox and Saved Message folders of the Voicemail phone mailbox. The Trash folder within Online Account displays the contents in the Deleted folder of the Voicemail phone mailbox.
   
   Figure 2 - Folder Drop-Down List
4. The icon appears next to messages that have not been reviewed. Clicking this icon presents the File Download dialog box.
   1. Selecting Open will open the Wave sound file in a supporting application so you can listen to it on your PC.
   2. Selecting Save prompts you for a filename and location to locally save the Wave file on your PC.

1. Click the Listen link to listen to your message.
2. Right-click on the Listen link , and then click to select Save target as to save the voicemail file to your computer's hard drive.
3. Select the desired messages check boxes, and then click to select Delete Selected to delete the messages.

Email Notifcation and Message Attachments

1. Log in to your Online Account.
2. Click the Features link.
3. In the Voicemail Settings section, select the desired number from the drop-down list and click to select the Configure radio button.
4. Click the Voicemail Email Notification link.
   
   Figure 3 — Vonage Online Account: Voicemail Settings
5. On the Voicemail Email Notification page, choose the appropriate option button from the following choices:
   
   • Enable Voicemail Email Notification - When selected, Vonage sends a notification email (to the email account you specify) every time a new voicemail message arrives. The email contains the date and time of the call, the phone number of the caller, the account line number, and a total of how many unreviewed messages are in the voice mailbox at the time of the email. When this option is selected the E-Mail Address text box field must also be completed.
   • Enable Voicemail Attachments - When selected, Vonage sends a notification email every time a new voicemail message arrives, and attaches the actual message to the email as a .wav file. You can
     • Play back the voice message through your PC without even accessing your voicemail system.
     • Forward the voice message to anyone else via e-mail.
     • Save the voice message to your hard drive.
     Most of the popular media player formats are supported. When this option is selected the E-Mail Address text box field must also be completed.
     NOTE: Attachments are independent of your voicemail account. This means that even though you listened to a voicemail as an email file attachment through your PC, it will still be listed as a new voicemail message the next time you access your voicemail account by phone or online through your Online Account.
   • Disable Notification - No e-mail notification will be sent from Vonage.
6. Click Save. The page will update and confirm the request is submitted.