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How Do I Make a Payment or Change Payment Information?

How Do I Make a Payment or Change Payment Information?


Payment Methods

Use one of these cards: VISA, VISA debit, VISA Electron, MasterCard, or American Express.

Check and Change Payment Information

Use these steps to check or change your payment information. Do not email payment information to us:
  1. Log into your Online Account.
  2. Click Account, and then click Edit Payment Information.
  3. Make sure the right payment method is selected (for example, a credit card).
  4. Change your account information if necessary. Enter your name as it appears in your payment method. A different name (for example, "Mike" instead of "Michael") can cause payment failures.
  5. Make sure that your billing address is the same as in your payment method. A different address can cause payment failures.

Make a Payment

Use these steps to make a payment. Do not email payment requests to us:
  1. Log into your Online Account
  2. Click on Make a Payment in the "Welcome" box. If you do not see the Make a Payment link, you do not need to make a payment.
  3. Make sure that your payment type and account information are correct.
  4. Click Submit. You will receive an email message confirming your payment.

Payment Failure

Your payment can fail for many reasons (for example, insufficient funds). Vonage will email you if it fails. Contact your financial institution and make sure that your payment information is correct before trying again.
Contact Us for help with payments.
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Terms and conditions: Vonage® and Vonage The Broadband Phone Company® are registered trademarks of Vonage Marketing LLC.

©2011 Vonage Marketing LLC. All Rights Reserved. 1Applies to UK landline numbers starting with 01, 02 and 03. Calls to geographic landline numbers in our international call plans are unlimited and do not include calls to mobiles unless specified. Calls are billed on a per second increment and international calls are subject to a 60-second minimum. Fair usage policy applies. Broadband required. Minimum set up fee of £18.98 applies. View our full terms of service here.

*Based on an online survey between 07/04/2011 and 09/05/2011.